Last updated: 14 August 2026
This policy describes how cancellation requests are handled. Any project-specific cancellation terms in an accepted quotation or service agreement also apply. Nothing in this policy limits mandatory consumer rights.
How to cancel
Email softinxltd@inbox.eu or call +44 7853 165404. Please identify the project or quotation. We may ask for written email confirmation so the instruction and effective date are clear.
Before work starts
If a project is cancelled before work starts, any refund will take account of non-refundable third-party costs or resources already committed with your agreement.
After work starts
If work has begun, the Client remains responsible for the reasonable value of work completed, materials used, committed third-party costs and resources allocated up to the effective cancellation date. We will explain the calculation and provide a closing invoice or credit where applicable.
Consumers and the 14-day period
Consumers may have a statutory 14-day right to cancel certain distance contracts. If you expressly ask us to begin services during that period, you may be required to pay for the work supplied up to cancellation. The right may be lost once a service has been fully performed with the required consent and acknowledgement. Bespoke digital content and custom work can involve different statutory rules; the agreed documents should record what applies before early work begins.
Handover on cancellation
Subject to payment, we will provide completed work that is suitable for handover and included in the agreed scope. Incomplete working files, licensed assets and pre-existing tools remain subject to the contract and applicable licences.
Questions or complaints
Contact us first so we can review the project record and propose a resolution. Consumers may also have access to statutory remedies that cannot be excluded by contract.